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Solution home Frequently Asked Questions

Cancellations

  • How does the in-home lesson cancellation policy differ from online lesson policy?
  • What do I do if my child or I am sick?
  • Can I reschedule a cancelled lesson?
  • What if my teacher is not available to reschedule my lesson?
  • What if a teacher cancels and is not available for a make-up lesson?
  • What does it mean to reallocate a missed lesson?
  • Can I apply a missed lesson to my next bill/invoice?

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