In order for a cancelled in-home lesson to be eligible for rescheduling, the office must receive notice before 5pm the day prior to the lesson. If the office is not notified, or is notified after 5pm the day prior, the lesson will be forfeited and not eligible for any rescheduling or reallocation.
Provided sufficient advance notice is given, a cancelled lesson will be eligible for rescheduling and subject to teacher availability. If the teacher is not available to reschedule the lesson in-home, additional options including reallocation are available to the student. Please visit the Help Center article regarding Reallocating Lessons to learn more about available options.