For lessons scheduled by date, which includes all in-home lessons and individual/weekly online lessons, teacher cancellations will always be eligible for reschedule or reallocation. In the event the student chooses not to reschedule or reallocate, a teacher cancellation will be eligible for refund by request only. 

For online lessons scheduled by package or subscription plan, teacher cancellations will always be eligible for reschedule or reallocation as well. Lessons can be rescheduled with a different teacher, as it is not required that package lessons or subscription lessons be scheduled with the same, original teacher. 

Note: Online lessons scheduled by package or on a subscription basis are not eligible for refund.