The biggest difference between the in-home cancellation policy and the online cancellation policy lies primarily in the requirement for sufficient advance notice. 

In order for an in-home lesson to be eligible for rescheduling, notice is required to be given to the office before 5pm the day prior to the lesson. 

In order for an online lesson to be eligible for rescheduling, notice is required to be given to the office a minimum of 6 hours before the scheduled lesson. 

In order to notify the office, clients can call or text the office, or email us at [email protected]. Email is the preferred method of communication and may be answered more quickly than other channels.