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Frequently Asked Questions
General
10
Who has access to my personal information?
What makes Forbes Music different?
Does Forbes Music share or sell my information to 3rd parties?
How does it work?
Do you sell or provide books?
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Lessons
10
How long is a lesson?
What is the right age to start lessons?
Can parents observe lessons?
Do I need to have an instrument?
What should I expect in the first lesson?
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Classes
4
Are the group classes live or pre-recorded?
Will I be able to ask questions?
Will there be homework or materials provided?
Can I follow up after the class if I need help?
Special Features
5
What can I find when I log in online?
Can I opt in or out of Lesson Reminders and Alerts?
How can I get notes about the lesson from my teacher?
What is the Repertoire Tracker, and how do I use it?
How can I access Shared Files?
Teachers
5
What if I don't like the teacher?
What are the teachers' credentials?
How does Forbes Music find teachers?
How are teachers vetted?
Does Forbes Music do teacher background checks?
Cancellations
7
How does the in-home lesson cancellation policy differ from online lesson policy?
What do I do if my child or I am sick?
Can I reschedule a cancelled lesson?
What if my teacher is not available to reschedule my lesson?
What if a teacher cancels and is not available for a make-up lesson?
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Payments
12
How is my credit card information stored?
Does Forbes Music Offer Discounts?
How do I pay online?
What are acceptable forms of payment?
What if my card was declined?
See all 12 articles