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Values & Mission
2
Our Mission
Our Credo
How It Works
5
Getting Started
Teacher Matching
Scheduling Your First Lesson
Choosing Your Schedule Plan
Changing Plans or Teachers
Forbes Special Features
6
Online Account Access
Reminders & Alerts
File Sharing
Repertoire Tracker
Shared Lesson Notes
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Lessons & Classes
In-Home Lessons
4
In-Home Lessons: The Basics
Ad-Hoc/Individual Plan
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Semester Plan
Online Lessons
5
Online Lessons: The Basics
Individual/Weekly Plan
Lesson Packages
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Online Group Classes
5
Signing Up
Setup
Attending the Class
Class Etiquette
Materials
Methodology
5
The Suzuki Method
The Solfège System
Dalcroze Eurhythmics
The Kodály Method
The Orff Approach
Policies
Lessons
5
In-home Policy Overview
Adult Present for In-Home Lessons
Online Policy Overview
Online Group Classes Overview
Misconduct and Discrimination
Cancellation Policy
10
Cancelling Lessons: In-Home Ad-hoc/Individual Scheduling
Cancelling Lessons: In-home Lessons on a Monthly Plan
Cancelling Lessons: In-home Lessons on a Semester Plan
Withdrawal from Semester Plan (In-Home Only)
Cancelling Lessons: Online Lessons Purchased with a Package
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Sick Policy
2
Sick Policy
Lessons Cancelled Due to COVID-19
Payments
2
Auto-Pay Requirement
Accepted Payment Methods
Online/App Account
Account
2
Accessing Your Account
Resetting Your Password
Profile
5
Contact Info
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Calendar
2
Viewing Your Calendar
Viewing Lessons
Repertoire
3
Understanding Repertoire Information
Performance Capture
Repertoire Statuses
Billing
3
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Frequently Asked Questions
General
10
Who has access to my personal information?
What makes Forbes Music different?
Does Forbes Music share or sell my information to 3rd parties?
How does it work?
Do you sell or provide books?
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Lessons
10
How long is a lesson?
What is the right age to start lessons?
Can parents observe lessons?
Do I need to have an instrument?
What should I expect in the first lesson?
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Classes
4
Are the group classes live or pre-recorded?
Will I be able to ask questions?
Will there be homework or materials provided?
Can I follow up after the class if I need help?
Special Features
5
What can I find when I log in online?
Can I opt in or out of Lesson Reminders and Alerts?
How can I get notes about the lesson from my teacher?
What is the Repertoire Tracker, and how do I use it?
How can I access Shared Files?
Teachers
5
What if I don't like the teacher?
What are the teachers' credentials?
How does Forbes Music find teachers?
How are teachers vetted?
Does Forbes Music do teacher background checks?
Cancellations
7
How does the in-home lesson cancellation policy differ from online lesson policy?
What do I do if my child or I am sick?
Can I reschedule a cancelled lesson?
What if my teacher is not available to reschedule my lesson?
What if a teacher cancels and is not available for a make-up lesson?
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Payments
12
How is my credit card information stored?
Does Forbes Music Offer Discounts?
How do I pay online?
What are acceptable forms of payment?
What if my card was declined?
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